FAQs
The questions we get before the first load
If it is not here, our support team will answer it on the phone.
Shipping with us
What do you haul?
Full truckload, over-dimensional and heavy haul, hazmat, hot shot, less than truckload, and personal items. On flatbed, step deck, RGN or lowboy, hot shot, reefer and dry van, plus power only.
Where do you run?
The United States, Canada, Alaska and Mexico, domestic and cross-border, out of four offices in Houston, Charlotte, Pittsburgh and Lake Norman.
Do you handle permits?
Yes. On a permitted load we arrange permits state by state, and route surveys or escorts where a state asks for them. Tell us the dimensions when you request the quote and they are priced in rather than added afterwards.
What do you need to quote a load?
Pick up and delivery, what the freight is, and the dimensions and weight. If it is permitted or hazmat, say so. Photos help when the shape is unusual.
Can you move a vehicle or household freight?
Yes — that is the personal items request. It runs on the same equipment we use commercially, and the things that set the rate are whether it rolls, what is needed to load it, and the access at both ends.
Setting up
How do I open an account?
The new customer application runs start to finish in a browser — entity details, billing contact and the agreement, signed without a PDF round trip.
Can we use our own agreement?
You can. The application still submits, but nothing is in force until Patriot has reviewed and signed yours, so loads cannot be tendered against it before that.
How do terms work?
Terms are part of the customer application. Give us three trade references you pay today; accounting calls them, and the decision follows payment history rather than the number you ask for.
Carriers
How do I get set up to haul for you?
Carrier setup takes eight fields. We verify authority, insurance and safety scores on our side before the first load, so nothing stalls when a load is ready to go.
Where do I see available freight?
On the available loads board, once you are set up.
Who do I call?
Our support team, on (832) 592-7990.
Request a quote
Send us the dimensions.
We’ll send back a rate.
No login required. If it’s permitted or hazmat, say so and we’ll price the permits with it.
- Flatbed
- Step deck
- RGN
- Hot shot
- Reefer
- Hazmat
